Tenants Panels

Thank you to everyone who sent back their Tenant Participation Preferences questionnaire. This asked you what issues you were interested in, whether you minded being sent questionnaires on the subjects that interested you, and announced the new arrival of Tenants Panels.

A list of our tenant panels / questionnaire groups and what they do can be found here.

If you have not already done so and would like to become part of a Tenants panel or receive questionnaires on the topic of your choice, please fill in the Tenant Participation Questionnaire.

If you have already filled in a form but would like to change your options, please fill in another form or contact our Customer Services Team on 08457 125865.

Please return your form to The Tenant Participation Officer, Craigievar House, 77 Craigmount Brae, Edinburgh, EH12 8XF.

Examples of Tenants' Panels

We reviewed our Welfare Rights Service in 2004 and followed a questionnaire with a tenants' panel. The tenants' panel looked at the answers from the questionnaire, the funding available. information from the previous Welfare Rights officer and other Housing Associations. Eight solutions were presented from having no Welfare Rights Officer, involving Customer Services in Welfare Rights, to having a full-time Welfare Rights Officer. The panel then debated which option, or mixture of options, would be best. The preferred options then went to MBHA's Board of Management for consideration.

Another tenants' panel simply read through a questionnaire in their own time and told us how the working and layout could be improved to make it clearer to tenants.

Both of these panels were invaluable to finding solutions which help us give out tenants an excellent service.