Aims & Values

Aims

Our aim is to design and manage high quality accessible housing and provide person-centred support. We seek continual improvement in our work and the way we deliver our services.

Principles Underpinning our Work

• maintaining and improving services to our current tenants.
• valuing the contribution of our tenants and other customers, and involving them in shaping our work.
• investing in and recognising the value of our staff and Board Members.
• promoting equal opportunities in employment.
• having a broad understanding of disability (underpinned by the social model of disability) and not restricted to particular “client groups”.
• offering advice, adaptations and support services for a range of people, disabled or non-disabled, young or old.
• working with others at local and national level.
• creating and maintaining the organisational strength necessary to achieve our objectives.

Values

Respect & Understanding

• We are committed to mutual respect and understanding amongst staff tenants, stakeholders and other partners.

Responsiveness

• We actively listen to and acknowledge the views and actions of others, we are open to influence and provide appropriate, accurate and prompt response.

Integrity

• We are honest, trustworthy and straightforward in all our dealings.

Accountability

• To accept responsibility for decisions and being prepared to answer for, and justify them.

Our competency framework and appraisal process will reflect and embody our aims and values.