Care Commission Feedback
The Scottish Commission for the Regulation of Care (also known as the Care Commission) was set up in April 2002 under the Regulation of Care (Scotland) Act 2001 to regulate all adult, child and independent healthcare services in Scotland.
They make sure that care service providers meet the Scottish Government's National Care Standards and work to improve the quality of care. They undertake regular announced and unannounced inspections of our Care & Support services. Below is some of the feedback that we have been given. All inspection reports about our services can also be viewed on the Care Commission website.
Inspection extracts
Belses Gardens, Glasgow
"The service is excellent at providing care and support in line with the wishes and preferences of each Service User.
Service Users are supported to maintain and increase their levels of independence."
Broom Court, Stirling
"Broom Court continues to provide high quality support to all service users. Both staff and managers are a recognised asset of the service and are proactive in offering support and encouraging involvement that is appropriate to enhance the lives of service users.
Broom Court continues to strive to support all service users to live as independently as possible in a caring and supportive environment. Service users express great satisfaction with and confidence in the service."
Eday Gardens, Aberdeen
"There was evidence to demonstrate that the service continued to perform to an excellent standard to ensure service users and carers participated in assessing and improving the quality of care and support provided by the service.
People who used the service (tenants) advised that they continued to be actively encouraged to participate in all aspects of the care service provision. Staff spoken with were clearly aware of how to ensure that tenants determined the level of support they were to be given."
Raeden Court, Aberdeen
"Staff were clearly aware of involving the service users in all aspects of their care. Appropriate policies and procedures were in place and known by staff. One service user advised that tenants were 'actively encouraged to participate' at all times. One staff member advised that the service was 'definitely run for the service users convenience'.
One family member advised in the Care Commission questionnaire 'they have worked hard to ensure that we as a family feel involved, respected and included in (family members) care...the manager is always keen to listen to our views even if they are not so positive...I feel able to worry less about (family member) because of the care and compassion shown...we could not have found a better facility'."
St Leonard's Court, Ayr
"On the day of the inspection we were told " staff make time for you". The staff were described as "kind, helpful, accommodating on the ball" and "treat (you) with respect"...
The MBHA "outcome measurement tool" also asked very person centred questions. Staff development processes took account of a person centred approach. Service users confirmed that there was flexibility about their support times. One service user user told us in a questionnaire: "I know that I can change my housing support input to suit what I do in my personal life"."
