Outcomes

To get our support right for every person, we develop a person-centred plan in partnership with each person and the people who are important in their lives. Our plans focus on agreeing outcomes - the personal goals people want to achieve. We work together to seek inspired solutions that support people to plan for and achieve their goals.

These are different for each person but might include:

• going on holiday
• getting a place in education or training
• being an active member of community groups or clubs
• fulfilling a personal dream or ambition

We work with each person to measure how well we are supporting them to achieve their outcomes and to agree new ones. We do this in a number of ways:

• a personal review that focuses on how outcomes are met twice a year, or when things change
• a feedback questionnaire where each person can comment on how their outcomes are being met
• an opportunity to work with staff to chart progress toward achieving personal goals
• the opportunity to change support if things are not going as planned

In this way we work with people to keep them fully involved in making choices and decisions about what they want to achieve and what support they want to do so.