We've listened closely to you, our tenants and customers in creating a feedback system that allows you to:
You asked us to make our system much simpler and to give all of our staff the tools and responsibilities to play a full part in the complaints process.
We have done this!
There is nothing our staff like better than to know that something they have done has helped improve things for our tenants and customers.
That's why we want you to tell us when a member of staff, or a team, has done something good. Then we can give them the recognition they deserve, and make sure we continue to do it!
As tenants and service users, you will often have ideas, comments and suggestions that could help us improve our services.
If you have any such comments, let a member of staff at Blackwood know.
We really want to hear your ideas and suggestions - they help us get better.
We WANT to hear if you have any complaints, they are like gold dust to us as they give us the opportunity to make things better!
You can complain about ANY part of our services that disappoints or fails you.
If you have a complaint we will:
Developed by Mercurytide