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Blackwood celebrates Improvement Plan sign-off

November 8, 2011

In 2008 Blackwood, then Margaret Blackwood Housing Association, was inspected by the Scottish Housing Regulator (SHR) and given a ‘fair' grading and an improvement plan listing points to address where services could be improved.

Three years on, Blackwood has come out the other side of a steep learning curve in excellent shape. Root and branch changes have taken hold in the organisation and the SHR has not only signed off on the improvement planning process, it has welcomed progress and praised Blackwood for working opening and constructively.

Some of the improvements made:

  • review of Rent & Service Charge policy
  • new website launched
  • estate Management plans put in place
  • anti-social behaviour procedure review
  • training plans for staff & Board Members

View other news from November 2011