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Repairs and Maintenance

ScrewdriverWelcome to the Maintenance area of the website. Here you will find information about what to do when you need a repair to your home. There is also information about how to stay safe in your home, what Our responsibilities as your landlord are and how you can request an adaptation to your home.

You can download the following information as a PDF chapter of our Tenant Handbook: Section 4: Repairs and Maintenance (PDF, 267kb)

Reporting a repair

Don't let a Problem Get Worse! You must report any repairs needed to your home. This is a requirement of your tenancy. If you notice a fault, please report it to us a soon as possible. Repairs can be reported in a number of ways:

  • telephone us on 08457 125 865. Our office is open Monday to Friday, 9am-5pm. This is a lo-call number and is charged at local rates
  • email us at feedback@mbha.org.uk
  • log a repair request using our online form
  • write to us at Craigievar House, 77 Craigmount Brae, Edinburgh, EH12 8XF
  • fax us on 0131 317 7294
  • speak to any member of staff

If you have gas central heating you should report any loss of heating or hot water directly to our contractor, Kingdom Gas, on freephone 0800 3899 463. They will let you know when an engineer will attend, which will usually be within 1 day of you reporting the fault.

Our response times

HammerEmergency: A problem that puts the safety and security of you, or your home, at immediate risk

  • response time 4 hours
  • examples include: serious flooding or water leaks; no electricity; major electrical faults; insecure window or door at ground level; blocked or overflowing toilet or drains

If you have an emergency please contact us by telephone so that we can respond quickly. If you have an emergency repair when our office is closed, call Bield Response24 on 0800 783 7937. They will arrange for one of our contractors to attend.

Urgent: A problem that requires prompt attention to stop a situation getting worse, or unduly inconveniences you

  • response time 3 working days
  • examples include: toilet not flushing properly; some electrical or lighting problems; equipment which is necessary for daily living

Routine: All non-essential work

  • response time 20 working days
  • examples include: external repairs; repairs to common areas; internal joinery repairs