As a tenant, you have the right for certain repairs to be carried out within a certain length of time. We will tell you when a repair falls in the Right to Repair category. If we do not carry out the repair on time you can ask another contractor from our list to do the job, and you may get compensation, up to a maximum of £100.
A Scottish Government leaflet called Right to Repair explains the scheme.
Your Tenancy Agreement provides a full list of landlord and tenant obligations to repair the property. The majority of repairs are our responsiblilty, however there are some repairs which you are responsible for. These include:
If you ask us to attend to a repair which is your responsibility we will advise you that you will be charged for the work and agree with you how payment is to be made. Once the repair is completed, we will send you an invoice and you will need to pay this.
If you move into a house within 12 months of it being built the property will be in the "defects liability" period. You still report repairs to us, but the builder is responsible for prioritising and attending to the repair. We ask that you do not decorate your new home within the first 12 months. It is common for timber and plaster to shrink during this period and, as a result, cracks may appear on walls.
You have the right to make alterations and improvements to your home, as long as you write to us asking for permission. We will normally say yes. However, you must wait until you receive the letter from us granting permission before you start the work.
Blackwood Homes has insurance to cover its properties. The insurance covers the buildings themselves and any fixtures and fittings belonging to us. Our insurance does not cover any of your furniture, decoration, floor coverings or personal possessions. We therefore strongly recommend that you take out your own contents insurance to cover these items.
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